Terms of Service

Welcome to Heal & Thrive Clinical Psychology. These Terms & Conditions ("Terms") govern your use of this website and the services provided by Dr Priyanka Komandur. By accessing or using this website and Dr Komandur's services, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use this website or Dr Komandur's services.

1. Acceptance of Terms

By accessing and using the website healandthriveclinicalpsychology.com (or personalrecovery.net) and/or engaging in any services provided by Heal & Thrive Clinical Psychology (former name: Personal Recovery Psychology), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with Heal & Thrive Clinical Psychology's Privacy Policy and Disclaimer.

2. Services Provided

Heal & Thrive Clinical Psychology provides psychological therapy services via Telehealth to clients located worldwide. Heal & Thrive Clinical Psychology services are delivered by Dr Priyanka Komandur, a qualified and registered clinical psychologist.

Important Note on Emergency Services: Heal & Thrive Clinical Psychology does not provide emergency or crisis services. If you are experiencing a mental health crisis or require immediate support, please contact:

Emergency Services: Triple Zero (000) in Australia
Lifeline: 13 11 14 (Australia)
Suicide Call Back Service: 1300 659 467 (Australia)
Other crisis services in your local area: Your local emergency services.

3. Client Responsibilities

As a client or website user, you agree to:

Provide accurate and complete information when engaging with Heal & Thrive Clinical Psychology services or using this website.
Maintain the confidentiality of any login credentials provided to you.
Ensure a private, quiet, and secure environment for Telehealth sessions.
Inform Heal & Thrive Clinical Psychology of any technical issues that might disrupt a session.
Comply with all applicable laws and regulations.

4. Confidentiality

All information shared during psychological sessions is strictly confidential, subject to professional ethical guidelines and legal requirements (e.g., duty of care, mandatory reporting). For detailed information on how Heal & Thrive Clinical Psychology collects, uses, stores, and protects your personal and health information, please refer to the comprehensive Privacy Policy.

5. Fees and Payments

Session Fees: The current session fee and payment information is outlined on the Heal & Thrive Clinical Psychology website's "Fees" page.
Payment: Full payment for sessions is required prior to the time of your appointment, as agreed upon. Heal & Thrive Clinical Psychology accepts payment via direct bank transfer to Dr Priyanka Komandur's bank account.
Medicare Rebates: If you have a valid Mental Health Treatment Plan (MHTP) from your GP, you may be eligible for Medicare rebates. Medicare claims can be processed through the Express Plus Medicare app, with the rebate typically returned to your nominated bank account by Medicare. The out-of-pocket expense (gap fee) is the difference between the session fee and the Medicare rebate.
Private Health Insurance: Please check with your private health insurer regarding eligibility for rebates for psychological services.
Late Payments: Outstanding fees may incur an administrative fee or interest.

6. Cancellation Policy

Heal & Thrive Clinical Psychology understands that unforeseen circumstances can arise. To ensure fairness to all clients and Dr Priyanka Komandur's practice, at least 48 hours notice is required for any cancellation or rescheduling of an appointment.

Cancellations or reschedules made with less than 48 hours notice will incur a cancellation fee of 100% of the session fee.
Cancellations or no-shows with less than 24 hours notice (or no notice) will incur the full session fee.
Medicare rebates are not applicable to cancellation fees.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Heal & Thrive Clinical Psychology or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without express written permission from Dr Priyanka Komandur.